Return Policy

Relaxation Toys (Worldwide Shipping)

We are committed to providing high-quality relaxation toys and a safe, reliable shopping experience for customers worldwide. Please read this Return Policy carefully before making a purchase.

1. Return Eligibility

For hygiene and safety reasons, some products may have limited return eligibility once opened or used.

Customers may request a return or refund within 7 days of receiving the product, except for:

• Customized or personalized items
• Hygiene-sensitive products that have been opened or used

Return shipping costs are generally borne by the customer unless otherwise stated.

2. Eligible Return Cases (Seller Responsibility)

We will cover return shipping or provide compensation in the following cases:

✔ Wrong item received (incorrect model, style, or quantity)
✔ Product arrives with defects or damage (including shipping damage)
✔ Item does not match product description

Once confirmed, we will arrange a replacement or full refund.

3. Other Return Cases (Customer Responsibility)

In the following situations, return shipping costs are borne by the customer:

• Change of mind or personal preference
• Incorrect order placement by customer
• No defect or product issue found

4. Customs & Import Taxes

For international orders, customs duties, import taxes, or local fees may apply depending on your country.

These charges are determined by local authorities and are the responsibility of the customer.

We are not able to refund customs fees or taxes once paid.

5. Return Process

To request a return or refund:

1. Contact customer support
2. Provide order number and reason
3. Submit photos or videos if applicable
4. Our team will review and confirm eligibility

If approved, we will arrange a replacement or refund accordingly.

⏳ Refund processing time: 7–14 business days, depending on your payment provider.

6. Important Notes

We aim to ensure fair and transparent service for all customers.
In cases where local consumer protection laws provide higher rights than this policy, we will follow the applicable legal requirements.

7. Contact Us

If you have any questions about returns or refunds, please contact our support team. We are here to help.